---
description: Compare NiCE CXone vs Calabrio ONE and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Calabrio ONE Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> Calabrio ONE](https://www.getapp.sg/compare/8391/2073149/incontact-call-center-software/vs/calabrio-one-suite)

# Compare NiCE CXone vs Calabrio ONE

Canonical: https://www.getapp.sg/compare/8391/2073149/incontact-call-center-software/vs/calabrio-one-suite

> Detailed comparison between NiCE CXone and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Calabrio ONE |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 581 | 263 |
| **Starting Price** | US$110.00 | US$295.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Blended Call Center
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Recording
- Skills Tracking
- Surveys & Feedback
- Variable Workforce

### Calabrio ONE

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Blended Call Center
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Recording
- Skills Tracking
- Surveys & Feedback
- Variable Workforce

## Links

- [View NiCE CXone Profile](https://www.getapp.sg/software/8391/incontact-call-center-software)
- [View Calabrio ONE Profile](https://www.getapp.sg/software/2073149/calabrio-one-suite)
- [View Original Comparison](https://www.getapp.sg/compare/8391/2073149/incontact-call-center-software/vs/calabrio-one-suite)

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