---
description: Compare Salesforce Sales Cloud vs Giva and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Sales Cloud vs Giva Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Revenue Management Software](/directory/1231/revenue-management/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Giva](https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service)

# Compare Salesforce Sales Cloud vs Giva

Canonical: https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service

> Detailed comparison between Salesforce Sales Cloud and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | Giva |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 18782 | 57 |
| **Starting Price** | US$25.00 | US$69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Sales Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

### Giva

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Key Performance Indicators
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.getapp.sg/software/90378/salesforce)
- [View Giva Profile](https://www.getapp.sg/software/116599/giva-customer-service)
- [View Original Comparison](https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Sales Cloud vs Giva Comparison | GetApp Singapore 2026","description":"Compare Salesforce Sales Cloud vs Giva and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service","about":[{"@id":"https://www.getapp.sg/software/90378/salesforce#software"},{"@id":"https://www.getapp.sg/software/116599/giva-customer-service#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Salesforce Sales Cloud","description":"Salesforce Sales Cloud is a sales platform that combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.\n\nThe platform brings together human and AI capabilities throughout the sales cycle. It features AI-powered sales agents that nurture leads and coach sales representatives, helping to boost productivity and drive revenue. Salesforce Sales Cloud also provides streamlined sales processes with software tailored to each business, enabling teams to work more efficiently. The platform centralizes data from any source on the CRM, giving sales professionals a unified view of their pipeline and customers.\n\nBusinesses can maximize sales efficiency and drive growth with Salesforce Sales Cloud. The platform's AI-powered automation, data, and intelligence work with human sales teams to accelerate the entire revenue lifecycle, from prospecting to closing deals and managing customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d09edb88-4e62-4136-83fe-b55663200002.png","url":"https://www.getapp.sg/software/90378/salesforce","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/90378/salesforce#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":18782,"ratingValue":4.4},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Giva","description":"Founded in 1999, Giva is a cloud-based help desk management suite which supports a range of products including, ITIL help desk, asset &amp; knowledge management, change management, and a mobile app for Techs to manage relationships on the go. Giva is HIPAA compliant.\n\nGiva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.\n\nOptimized for mobile, Giva allows you to view, manage and prioritize open tickets, as well as track time worked on tickets while on the go via mobile or tablet devices. The Giva mobile application is HIPAA-compliant and fully browser-based, so there's no need to download or install anything. \n\nHIPAA-compliant encryption-at-rest ensures all sensitive health and medical record data is managed safely and securely. Giva provides all customers with the extra security and peace of mind of HIPAA compliance at no additional cost. \n\nGiva’s cloud help desk is designed to streamline ticket management by organizing and prioritizing tickets, plus measuring customer satisfaction, agent performance and team productivity from a central location. The Giva dashboard provides real-time colorful charts and metrics, to help monitor all customer activity closely to ensure no request or issue is ever overlooked. Giva offers tools to help you address the most critical issues first and manage all conversations through a single unified app. You can streamline processes with business rules and automating workflows and providing 24/7 support through a branded self-service portal and knowledge base. \n\nGiva’s asset management solution offers a configuration management database (CMDB) providing accurate and up-to-date information on all the IT assets and configurations, as well as custom assets. This database provides a central location from which to track all interrelationships between assets, incidents and problems  \n\nGiva’s knowledge management software helps create, categorize and retrieve knowledge, that helps increase first contact resolution and allows self-service to decrease call volume.  The change management software enables you to monitor change requests and approvals from a single screen to meet all compliance requirements such as Sarbanes-Oxley Act (SOX).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3cab4f42-fed7-4874-99ec-26414625ce10.png","url":"https://www.getapp.sg/software/116599/giva-customer-service","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/116599/giva-customer-service#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":57,"ratingValue":4.9},"offers":{"price":"69","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Revenue Management Software","position":2,"item":"/directory/1231/revenue-management/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs Giva","position":3,"item":"https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/90378/116599/salesforce/vs/giva-customer-service#breadcrumblist"}]}
</script>
