---
description: Compare SAP Customer Experience vs Infor CRM and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SAP Customer Experience vs Infor CRM Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [SAP Customer Experience \<span\>vs\</span\> Infor CRM](https://www.getapp.sg/compare/90379/100344/sap-crm/vs/infor-crm)

# Compare SAP Customer Experience vs Infor CRM

Canonical: https://www.getapp.sg/compare/90379/100344/sap-crm/vs/infor-crm

> Detailed comparison between SAP Customer Experience and Infor CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Infor CRM |
| **Overall rating** | 4.3/5 | 3.7/5 |
| **Total Reviews** | 245 | 25 |
| **Starting Price** | US$58.00 | US$65.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SAP Customer Experience

- CRM
- Campaign Management
- Channel Management
- Client Management
- Contact Management
- Customer Complaint Tracking
- For Insurance Industry
- Interaction Tracking
- Lead Generation
- Lead Management
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

### Infor CRM

- CRM
- Calendar/Reminder System
- Campaign Management
- Contact Management
- For Insurance Industry
- Interaction Tracking
- Lead Generation
- Lead Management
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Monitoring
- Reporting/Analytics
- Sales Activity Management
- Sales Pipeline Management
- Web-based Deployment

## Links

- [View SAP Customer Experience Profile](https://www.getapp.sg/software/90379/sap-crm)
- [View Infor CRM Profile](https://www.getapp.sg/software/100344/infor-crm)
- [View Original Comparison](https://www.getapp.sg/compare/90379/100344/sap-crm/vs/infor-crm)

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