---
description: Compare Help Scout vs LiveAgent and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Help Scout vs LiveAgent Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> LiveAgent](https://www.getapp.sg/compare/90462/91301/help-scout/vs/liveagent)

# Compare Help Scout vs LiveAgent

Canonical: https://www.getapp.sg/compare/90462/91301/help-scout/vs/liveagent

> Detailed comparison between Help Scout and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | LiveAgent |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 225 | 1753 |
| **Starting Price** | US$55.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Archiving & Retention
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Email Monitoring
- For Startups
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### LiveAgent

- API
- Archiving & Retention
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Email Monitoring
- For Startups
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.getapp.sg/software/90462/help-scout)
- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.sg/compare/90462/91301/help-scout/vs/liveagent)

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