---
description: Compare Help Scout vs Freshservice and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Help Scout vs Freshservice Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [Help Scout \<span\>vs\</span\> Freshservice](https://www.getapp.sg/compare/90462/91351/help-scout/vs/freshservice)

# Compare Help Scout vs Freshservice

Canonical: https://www.getapp.sg/compare/90462/91351/help-scout/vs/freshservice

> Detailed comparison between Help Scout and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 226 | 714 |
| **Starting Price** | US$55.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Routing
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.getapp.sg/software/90462/help-scout)
- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.sg/compare/90462/91351/help-scout/vs/freshservice)

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