HappyFox Help Desk vs Gladly

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$9.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$150.00/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(92)

Ease of Use

4.5/5

Features

4.4/5

Customer Service

4.6/5

Value for Money

4.5/5

Overall rating

4.8 /5
(124)

Ease of Use

4.9/5

Features

4.8/5

Customer Service

4.9/5

Value for Money

4.8/5

Total features 78

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Decision Support Systems
  • Discussions/Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • File Sharing
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real-Time Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Pipeline Management
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 82

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Batch Communications
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Decision Support Systems
  • Discussions/Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • File Sharing
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real-Time Chat
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Pipeline Management
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Adobe Commerce
  • Agyle Time
  • Asana
  • Assembled
  • Batchbook
  • BigCommerce
  • Chargify
  • ChartMogul
  • ClassLink
  • Commerce Cloud
  • Delighted
  • Dialpad
  • FreshBooks
  • FullContact
  • GitLab
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • Idiomatic
  • Insightly
  • Jira
  • JustCall
  • Keap
  • Klaviyo
  • LogMeIn Rescue
  • MaestroQA
  • Magento Marketplace
  • Mailchimp
  • Medallia Agent Connect
  • Medallia Experience Cloud
  • Messenger
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Netomi
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • OrderGroove
  • PagerDuty
  • Pipedrive
  • Playvox
  • Recharge
  • ReturnLogic
  • Salesforce Sales Cloud
  • ScreenMeet
  • Shopify
  • Simplr SFA
  • Slack
  • SmartSignin
  • SnapEngage
  • Spree
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Swell
  • Tethr
  • TurnTo
  • Twilio
  • Twitter/X
  • Typeform
  • WordPress
  • Wrike
  • XM for Customer Experience
  • Zapier
  • Zoho CRM
  • Adobe Commerce
  • Agyle Time
  • Asana
  • Assembled
  • Batchbook
  • BigCommerce
  • Chargify
  • ChartMogul
  • ClassLink
  • Commerce Cloud
  • Delighted
  • Dialpad
  • FreshBooks
  • FullContact
  • GitLab
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • HubSpot Service Hub
  • Idiomatic
  • Insightly
  • Jira
  • JustCall
  • Keap
  • Klaviyo
  • LogMeIn Rescue
  • MaestroQA
  • Magento Marketplace
  • Mailchimp
  • Medallia Agent Connect
  • Medallia Experience Cloud
  • Messenger
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • Netomi
  • Nicereply
  • Okta
  • Olark
  • OneLogin
  • OrderGroove
  • PagerDuty
  • Pipedrive
  • Playvox
  • Recharge
  • ReturnLogic
  • Salesforce Sales Cloud
  • ScreenMeet
  • Shopify
  • Simplr SFA
  • Slack
  • SmartSignin
  • SnapEngage
  • Spree
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Swell
  • Tethr
  • TurnTo
  • Twilio
  • Twitter/X
  • Typeform
  • WordPress
  • Wrike
  • XM for Customer Experience
  • Zapier
  • Zoho CRM