HappyFox Help Desk vs Gladly
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Overview
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$9.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.9/ 5Features
4.8/ 5Customer Service
4.9/ 5Value for Money
4.8/ 5Features
Total features 76
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- On-Demand Communications
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Project Management
- Project Time Tracking
- Quality Assurance
- Queue Management
- Real-Time Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- Sales Pipeline Management
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Voice Mail
- Widgets
- Workflow Management
Total features 79
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- On-Demand Communications
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Project Management
- Project Time Tracking
- Quality Assurance
- Queue Management
- Real-Time Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- Sales Pipeline Management
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Voice Mail
- Widgets
- Workflow Management
Integrations
- Ada
- Adobe Commerce
- Asana
- Assembled
- Batchbook
- BigCommerce
- Calabrio ONE
- ChartMogul
- ClassLink
- Delighted
- Dialpad
- Fivetran
- Formstack Suite
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Hark
- HiOperator
- Highrise
- Hightouch
- HubSpot Service Hub
- Idiomatic
- Insightly
- Jira
- JustCall
- Keap
- Klaviyo
- Kodif
- Linc
- LogMeIn Rescue
- Loop
- MaestroQA
- Magento Marketplace
- Mailchimp
- Medallia Agent Connect
- Medallia Experience Cloud
- Messenger
- Meta for Business
- Microsoft Teams
- Mixpanel
- Netomi
- Nicereply
- Okta
- Olark
- OneLogin
- OrderGroove
- PagerDuty
- Pipedrive
- Pixlee TurnTo
- Playvox
- Recharge
- ReturnLogic
- Salesforce Sales Cloud
- ScreenMeet
- SentiSum
- ShipHero
- Shipped Suite
- Shopify
- Simplesat
- Simplr SFA
- Slack
- SmartSignin
- Smile.io
- Spree
- Stripe
- SugarCRM
- SurveyMonkey
- Swell
- Tethr
- Twilio
- Twitter/X
- Typeform
- WordPress
- Wrike
- XM for Customer Experience
- Zapier
- Zoho CRM
- Ada
- Adobe Commerce
- Asana
- Assembled
- Batchbook
- BigCommerce
- Calabrio ONE
- ChartMogul
- ClassLink
- Delighted
- Dialpad
- Fivetran
- Formstack Suite
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Hark
- HiOperator
- Highrise
- Hightouch
- HubSpot Service Hub
- Idiomatic
- Insightly
- Jira
- JustCall
- Keap
- Klaviyo
- Kodif
- Linc
- LogMeIn Rescue
- Loop
- MaestroQA
- Magento Marketplace
- Mailchimp
- Medallia Agent Connect
- Medallia Experience Cloud
- Messenger
- Meta for Business
- Microsoft Teams
- Mixpanel
- Netomi
- Nicereply
- Okta
- Olark
- OneLogin
- OrderGroove
- PagerDuty
- Pipedrive
- Pixlee TurnTo
- Playvox
- Recharge
- ReturnLogic
- Salesforce Sales Cloud
- ScreenMeet
- SentiSum
- ShipHero
- Shipped Suite
- Shopify
- Simplesat
- Simplr SFA
- Slack
- SmartSignin
- Smile.io
- Spree
- Stripe
- SugarCRM
- SurveyMonkey
- Swell
- Tethr
- Twilio
- Twitter/X
- Typeform
- WordPress
- Wrike
- XM for Customer Experience
- Zapier
- Zoho CRM