---
description: Compare Twilio vs 8x8 Contact Center and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Twilio vs 8x8 Contact Center Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/1631/cloud-communication-platform/software) > [Twilio \<span\>vs\</span\> 8x8 Contact Center](https://www.getapp.sg/compare/90610/107107/twilio-communications-platform/vs/contactnow)

# Compare Twilio vs 8x8 Contact Center

Canonical: https://www.getapp.sg/compare/90610/107107/twilio-communications-platform/vs/contactnow

> Detailed comparison between Twilio and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Twilio | 8x8 Contact Center |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 502 | 47 |
| **Starting Price** | US$0.01 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Twilio

- Alerts/Escalation
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Live Chat
- Manual Dialer
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- SMS Messaging
- VoIP Connection

### 8x8 Contact Center

- Alerts/Escalation
- Automatic Call Distribution
- Automatic Outbound Dialer
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Center
- Live Chat
- Manual Dialer
- Outbound Call Center
- Performance Management
- Queue Management
- Reporting/Analytics
- SMS Messaging
- VoIP Connection

## Links

- [View Twilio Profile](https://www.getapp.sg/software/90610/twilio-communications-platform)
- [View 8x8 Contact Center Profile](https://www.getapp.sg/software/107107/contactnow)
- [View Original Comparison](https://www.getapp.sg/compare/90610/107107/twilio-communications-platform/vs/contactnow)

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