---
description: Compare Dynamics 365 vs JIRA Service Management and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 vs JIRA Service Management Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Purchasing Software](/directory/245/purchasing/software) > [Dynamics 365 \<span\>vs\</span\> JIRA Service Management](https://www.getapp.sg/compare/90844/91811/dynamics-365/vs/jira-service-management)

# Compare Dynamics 365 vs JIRA Service Management

Canonical: https://www.getapp.sg/compare/90844/91811/dynamics-365/vs/jira-service-management

> Detailed comparison between Dynamics 365 and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5822 | 770 |
| **Starting Price** | US$50.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Templates
- Workflow Management

### JIRA Service Management

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.getapp.sg/software/90844/dynamics-365)
- [View JIRA Service Management Profile](https://www.getapp.sg/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.sg/compare/90844/91811/dynamics-365/vs/jira-service-management)

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