---
description: Compare TeamViewer ONE vs JIRA Service Management and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TeamViewer ONE vs JIRA Service Management Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [TeamViewer ONE \<span\>vs\</span\> JIRA Service Management](https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management)

# Compare TeamViewer ONE vs JIRA Service Management

Canonical: https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management

> Detailed comparison between TeamViewer ONE and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | TeamViewer ONE | JIRA Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 11620 | 763 |
| **Starting Price** | US$24.90 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### TeamViewer ONE

- API
- Activity Tracking
- Asset Tracking
- CRM
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Reporting
- Monitoring
- Policy Management
- Project Management
- Projections
- Real-Time Chat
- Real-Time Reporting
- Scheduling
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Asset Tracking
- CRM
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Reporting
- Monitoring
- Policy Management
- Project Management
- Projections
- Real-Time Chat
- Real-Time Reporting
- Scheduling
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

## Links

- [View TeamViewer ONE Profile](https://www.getapp.sg/software/90948/teamviewer)
- [View JIRA Service Management Profile](https://www.getapp.sg/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"TeamViewer ONE vs JIRA Service Management Comparison | GetApp Singapore 2026","description":"Compare TeamViewer ONE vs JIRA Service Management and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management","about":[{"@id":"https://www.getapp.sg/software/90948/teamviewer#software"},{"@id":"https://www.getapp.sg/software/91811/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"TeamViewer ONE","description":"TeamViewer is a digital workplace platform that provides remote connectivity, device management, and IT support solutions for organizations of varying sizes. The platform encompasses multiple product lines, including TeamViewer Remote for remote access and IT support, TeamViewer Tensor for enterprise-grade remote connectivity, TeamViewer DEX for real-time endpoint troubleshooting, and TeamViower Frontline for industrial augmented reality applications. The platform enables IT teams to monitor, access, and support devices across diverse environments, including traditional computers, mobile devices, Internet of Things devices, and operational technology systems. TeamViewer integrates with enterprise software systems such as Microsoft Intune, ServiceNow, Salesforce, Jira, Freshworks, Slack, and Microsoft Teams to extend remote connectivity capabilities within existing workflows.\n\nThe platform features artificial intelligence-powered automation for IT management, enabling organizations to detect, diagnose, and remediate technical issues before they affect end users. TeamViewer DEX provides real-time visibility into endpoint environments, delivering actionable insights across performance, applications, operating systems, security, and networking categories. The solution includes automated remediation capabilities that reduce manual workload by executing recurring fixes without human intervention. The platform offers asset and patch management functionality, allowing IT administrators to track hardware and software inventory while maintaining system updates. Additional capabilities include wake-on-LAN for remote device activation, screen sharing for visual communication, and mobile device management for onboarding and monitoring corporate mobile devices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/42b04a56-0a1b-4841-96da-bdfe0b2ec134.jpeg","url":"https://www.getapp.sg/software/90948/teamviewer","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/90948/teamviewer#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":11620},"offers":{"price":"24.9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.sg/software/91811/jira-service-management","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91811/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Support Software","position":2,"item":"/directory/563/remote-support/software","@type":"ListItem"},{"name":"TeamViewer ONE vs JIRA Service Management","position":3,"item":"https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/90948/91811/teamviewer/vs/jira-service-management#breadcrumblist"}]}
</script>