---
description: Compare Five9 vs TCN and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Five9 vs TCN Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9 \<span\>vs\</span\> TCN](https://www.getapp.sg/compare/91276/115551/five9/vs/tcn)

# Compare Five9 vs TCN

Canonical: https://www.getapp.sg/compare/91276/115551/five9/vs/tcn

> Detailed comparison between Five9 and TCN. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | TCN |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 481 | 57 |
| **Starting Price** | US$159.00 | US$65.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Employee Scheduling
- FCC Compliance
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Progressive Dialer
- Real-Time Data
- Recording

### TCN

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Email Management
- Employee Scheduling
- FCC Compliance
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Progressive Dialer
- Real-Time Data
- Recording

## Links

- [View Five9 Profile](https://www.getapp.sg/software/91276/five9)
- [View TCN Profile](https://www.getapp.sg/software/115551/tcn)
- [View Original Comparison](https://www.getapp.sg/compare/91276/115551/five9/vs/tcn)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Five9 vs TCN Comparison | GetApp Singapore 2026","description":"Compare Five9 vs TCN and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91276/115551/five9/vs/tcn","about":[{"@id":"https://www.getapp.sg/software/91276/five9#software"},{"@id":"https://www.getapp.sg/software/115551/tcn#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91276/115551/five9/vs/tcn#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91276/115551/five9/vs/tcn#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.sg/software/91276/five9","@id":"https://www.getapp.sg/software/91276/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"TCN","description":"TCN is a cloud-based contact center software solution that caters to various industry verticals, including health care, collections, digital media, financial services, government, utilities and business process outsourcing companies. TCN is also available for multiple channels, such as inbound, outbound, blended, email and texting. Operator’s key features include autodialing, manual dialing, voicemail delivery, Conversational Analytics, Interactive Voice Response (IVR) and real-time reporting solutions.\n\nAdditionally, TCN features live call monitoring, decision blocking, Call Recording Storage, customized agent scripting and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. Plus, the solution offers a health care service suite and a suite for the visually impaired. Lastly, ensure your customers are satisfied with notifications and promotions, feedback and survey tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2269feca-2b5b-4d27-83aa-f2045acd4f49.png","url":"https://www.getapp.sg/software/115551/tcn","@id":"https://www.getapp.sg/software/115551/tcn#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":57},"offers":{"price":"65","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/91276/115551/five9/vs/tcn#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Five9 vs TCN","position":3,"item":"https://www.getapp.sg/compare/91276/115551/five9/vs/tcn","@type":"ListItem"}]}]}
</script>
