---
description: Compare Nextiva vs Cisco Unified Communications Manager and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nextiva vs Cisco Unified Communications Manager Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Nextiva \<span\>vs\</span\> Cisco Unified Communications Manager](https://www.getapp.sg/compare/91289/131607/nextiva/vs/cisco-unified-communications-manager)

# Compare Nextiva vs Cisco Unified Communications Manager

Canonical: https://www.getapp.sg/compare/91289/131607/nextiva/vs/cisco-unified-communications-manager

> Detailed comparison between Nextiva and Cisco Unified Communications Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | Cisco Unified Communications Manager |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 916 | 78 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Videos | - |

## Key features

### Nextiva

- API
- Access Controls/Permissions
- Auto-Dialer
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking Metrics
- Computer Telephony Integration
- Conferencing
- Customizable Reports
- IVR
- Mobile Access
- Multi-Channel Communication
- Third-Party Integrations
- Transfers/Routing
- Unified Communications
- Video Conferencing
- Virtual Extensions
- Voice Mail

### Cisco Unified Communications Manager

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Conferencing
- IVR
- Mobile Access
- Multi-Channel Communication
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Voice Mail

## Links

- [View Nextiva Profile](https://www.getapp.sg/software/91289/nextiva)
- [View Cisco Unified Communications Manager Profile](https://www.getapp.sg/software/131607/cisco-unified-communications-manager)
- [View Original Comparison](https://www.getapp.sg/compare/91289/131607/nextiva/vs/cisco-unified-communications-manager)

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