---
description: Compare Nextiva vs Avaya Cloud Office and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nextiva vs Avaya Cloud Office Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Nextiva \<span\>vs\</span\> Avaya Cloud Office](https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office)

# Compare Nextiva vs Avaya Cloud Office

Canonical: https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office

> Detailed comparison between Nextiva and Avaya Cloud Office. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Avaya Cloud Office |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 919 | 45 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Nextiva

- API
- Auto-Dialer
- Call Center Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customer Experience Management
- Customizable Reports
- Employee Coaching Tools
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Quality Management
- Reporting/Analytics
- Screen Sharing
- Transfers/Routing
- Unified Communications
- Video Conferencing
- Virtual Extensions

### Avaya Cloud Office

- API
- Call Center Management
- Chat/Messaging
- Conferencing
- Contact Management
- Customer Experience Management
- Employee Coaching Tools
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Quality Management
- Reporting/Analytics
- Screen Sharing
- Unified Communications
- Video Conferencing

## Links

- [View Nextiva Profile](https://www.getapp.sg/software/91289/nextiva)
- [View Avaya Cloud Office Profile](https://www.getapp.sg/software/2062969/avaya-ip-office)
- [View Original Comparison](https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nextiva vs Avaya Cloud Office Comparison | GetApp Singapore 2026","description":"Compare Nextiva vs Avaya Cloud Office and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office","about":[{"@id":"https://www.getapp.sg/software/91289/nextiva#software"},{"@id":"https://www.getapp.sg/software/2062969/avaya-ip-office#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Nextiva","description":"Nextiva is a cloud-based AI customer experience management platform that consolidates business phone (VoIP), omnichannel communication, CRM, and analytics into a single unified workspace. Designed for mid-size to enterprise-level organizations, Nextiva supports inbound and outbound voice, SMS, email, chat, and social media interactions, routing them through a centralized agent interface. Core capabilities include intelligent call routing, IVR, call recording, voicemail transcription, real-time and historical reporting, and workflow automation across communication channels.\n\nNextiva extends beyond traditional UCaaS by integrating customer journey data with live interaction tools, giving agents and supervisors contextual visibility into customer history at the point of contact. The platform supports CRM integrations, team collaboration features, and configurable dashboards that surface key performance metrics for contact center operations. Deployment is fully cloud-hosted, requiring no on-premise hardware, and scales to support distributed and remote teams across multiple locations.\n\nTarget industries include healthcare, financial services, retail, and professional services, where high-volume customer communication and compliance requirements demand reliable, auditable infrastructure. Administrators can configure role-based access, call flows, and automation rules without developer intervention, reducing dependency on IT for day-to-day operational changes.","image":"https://images.g2crowd.com/display-layer-screenshots/53495/987a9b502ba828323c8b3848ac316ccb74c47bcaceeddd30c50f8ea760248c36.png","url":"https://www.getapp.sg/software/91289/nextiva","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91289/nextiva#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":919,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Avaya Cloud Office","description":"Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones. Directory integration and one-touch dialing aim to streamline calling.\n\nWith the Avaya Cloud Office virtual office app, teams and customers can collaborate through chat, one-on-one calls, and audio/video conferencing. Users can share files, manage meetings, track tasks, and more. Performance is tracked through custom dashboards and built-in reporting tools. Avaya Cloud Office also integrates with more than 100 third party apps, including Office 365, G Suite, Salesforce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e01a0ddf-9faf-4fdd-807c-121a5fc41520.png","url":"https://www.getapp.sg/software/2062969/avaya-ip-office","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2062969/avaya-ip-office#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":45,"ratingValue":4.2},"operatingSystem":"Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Nextiva vs Avaya Cloud Office","position":3,"item":"https://www.getapp.sg/compare/91289/2062969/nextiva/vs/avaya-ip-office","@type":"ListItem"}]}]}
</script>
