---
description: Compare LiveAgent vs Track-It! and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Track-It! Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Track-It\!](https://www.getapp.sg/compare/91301/100579/liveagent/vs/track-it)

# Compare LiveAgent vs Track-It\!

Canonical: https://www.getapp.sg/compare/91301/100579/liveagent/vs/track-it

> Detailed comparison between LiveAgent and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Track-It\! |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 1789 | 77 |
| **Starting Price** | US$15.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Alerts/Escalation
- Analytics
- Automated Routing
- Call Center Management
- Change Management
- Customizable Branding
- Dashboard
- Email Management
- Email Monitoring
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Natural Language Processing
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Automated Routing
- Call Center Management
- Change Management
- Customizable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Track-It\! Profile](https://www.getapp.sg/software/100579/track-it)
- [View Original Comparison](https://www.getapp.sg/compare/91301/100579/liveagent/vs/track-it)

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