---
description: Compare LiveAgent vs PhoneBurner and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs PhoneBurner Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> PhoneBurner](https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner)

# Compare LiveAgent vs PhoneBurner

Canonical: https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner

> Detailed comparison between LiveAgent and PhoneBurner. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | PhoneBurner |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 176 |
| **Starting Price** | US$15.00 | US$165.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Client Management
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- For Startups
- Inbound Call Center
- Lead Capture
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Reminders
- Transfers/Routing

### PhoneBurner

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Client Management
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- For Startups
- Inbound Call Center
- Lead Capture
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Recording
- Reminders
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View PhoneBurner Profile](https://www.getapp.sg/software/102341/phoneburner)
- [View Original Comparison](https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs PhoneBurner Comparison | GetApp Singapore 2026","description":"Compare LiveAgent vs PhoneBurner and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner","about":[{"@id":"https://www.getapp.sg/software/91301/liveagent#software"},{"@id":"https://www.getapp.sg/software/102341/phoneburner#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.sg/software/91301/liveagent","@id":"https://www.getapp.sg/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"PhoneBurner","description":"PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone up to 4x - without any additional software. \n\nOur system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations, so they book more meeting and close more deals.\n\nConnections are instant. No dropped calls. No awkward pause. No delay. PhoneBurner is built for high call engagement, with unmatched spam/number health support, Tier 1 carrier, number registration and more.\n\nIncluded CRM (API, Salesforce, HubSpot, Zoho, monday.com, Outreach and 150+ integrations available) allows users to intelligently manage and filter leads for better dial sessions. Dial up to 80 contacts per hour. Leave voicemails in 1 click, and send customized emails and SMS based on call outcome. \n\nPhoneBurner's proprietary SmartSender tracks emails and attachments and alerts users in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up.\n\nGet native call recording, live call monitoring and coaching, plus integrate to add virtual salesfloor capabilities. Access advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f500c587-aa1d-4563-a330-ca26b77e114a.jpeg","url":"https://www.getapp.sg/software/102341/phoneburner","@id":"https://www.getapp.sg/software/102341/phoneburner#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":176},"offers":{"price":"165","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs PhoneBurner","position":3,"item":"https://www.getapp.sg/compare/91301/102341/liveagent/vs/phoneburner","@type":"ListItem"}]}]}
</script>