---
description: Compare LiveAgent vs Channels and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Channels Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Channels](https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call)

# Compare LiveAgent vs Channels

Canonical: https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call

> Detailed comparison between LiveAgent and Channels. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Channels |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 36 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- API
- Account Management
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Inbound Call Center
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Video Conferencing

### Channels

- API
- Account Management
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Inbound Call Center
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Channels Profile](https://www.getapp.sg/software/102347/crazy-call)
- [View Original Comparison](https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Channels Comparison | GetApp Singapore 2026","description":"Compare LiveAgent vs Channels and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call","about":[{"@id":"https://www.getapp.sg/software/91301/liveagent#software"},{"@id":"https://www.getapp.sg/software/102347/crazy-call#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.sg/software/91301/liveagent","@id":"https://www.getapp.sg/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Channels","description":"Channels is the only app you need to power up your customer service! Thanks to integrations with platforms such as Shopify, Magento, and Pipedrive, Channels will show you crucial customer details right when they call you. So you can get straight to the point of the conversation and put an end to the interview-like customer support phone calls! Besides that, Channels lets you build an IVR system and comes with useful features such as International Phone Numbers, Call Recordings, and a Mobile App.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f90b7a82-20af-4380-b296-561fb196311e.png","url":"https://www.getapp.sg/software/102347/crazy-call","@id":"https://www.getapp.sg/software/102347/crazy-call#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":36},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Channels","position":3,"item":"https://www.getapp.sg/compare/91301/102347/liveagent/vs/crazy-call","@type":"ListItem"}]}]}
</script>