---
description: Compare LiveAgent vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Gladly Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5025/ai-agents-for-customer-support/software) > [LiveAgent \<span\>vs\</span\> Gladly](https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly)

# Compare LiveAgent vs Gladly

Canonical: https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly

> Detailed comparison between LiveAgent and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Gladly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1788 | 139 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Scripting
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Gladly Profile](https://www.getapp.sg/software/106673/gladly)
- [View Original Comparison](https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Gladly Comparison | GetApp Singapore 2026","description":"Compare LiveAgent vs Gladly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly","about":[{"@id":"https://www.getapp.sg/software/91301/liveagent#software"},{"@id":"https://www.getapp.sg/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.sg/software/91301/liveagent","@id":"https://www.getapp.sg/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1788},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.sg/software/106673/gladly","@id":"https://www.getapp.sg/software/106673/gladly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Agents for Customer Support","position":2,"item":"/directory/5025/ai-agents-for-customer-support/software","@type":"ListItem"},{"name":"LiveAgent vs Gladly","position":3,"item":"https://www.getapp.sg/compare/91301/106673/liveagent/vs/gladly","@type":"ListItem"}]}]}
</script>