---
description: Compare LiveAgent vs Smith.ai and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Smith.ai Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Smith.ai](https://www.getapp.sg/compare/91301/119823/liveagent/vs/smith-ai-live-website-chat)

# Compare LiveAgent vs Smith.ai

Canonical: https://www.getapp.sg/compare/91301/119823/liveagent/vs/smith-ai-live-website-chat

> Detailed comparison between LiveAgent and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Smith.ai |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1789 | 49 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Smith.ai

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Personalization
- Real-Time Data
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Task Automation
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Smith.ai Profile](https://www.getapp.sg/software/119823/smith-ai-live-website-chat)
- [View Original Comparison](https://www.getapp.sg/compare/91301/119823/liveagent/vs/smith-ai-live-website-chat)

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