---
description: Compare LiveAgent vs XM for Customer Experience and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs XM for Customer Experience Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> XM for Customer Experience](https://www.getapp.sg/compare/91301/130147/liveagent/vs/customer-frontlines)

# Compare LiveAgent vs XM for Customer Experience

Canonical: https://www.getapp.sg/compare/91301/130147/liveagent/vs/customer-frontlines

> Detailed comparison between LiveAgent and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | XM for Customer Experience |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 255 |
| **Starting Price** | US$15.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Analytics
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### XM for Customer Experience

- AI/Machine Learning
- API
- Analytics
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View XM for Customer Experience Profile](https://www.getapp.sg/software/130147/customer-frontlines)
- [View Original Comparison](https://www.getapp.sg/compare/91301/130147/liveagent/vs/customer-frontlines)

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