LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
A unified platform with many applications EmployeeHub, Time, Absence, Compliance, Expense, Docket, Screening,Survey and ServiceDesk.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15.00/month

  • Per User
  • Per Feature

Starting from

  • Per User
  • Per Feature

Overall rating

4.7 /5
(1,007)
Ease of Use
4.5/5
Features & Functionality
4.6/5
Customer Service
4.7/5
Value for Money
4.7/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 191

  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Background Screening
  • Batch Communications
  • Batch Processing
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • Blended Call Center
  • Budgeting/Forecasting
  • CMDB
  • COBRA Administration
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check Printing
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compensation Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Systems
  • Deduction Management
  • Desktop Notifications
  • Disability Insurance Administration
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Expense Management
  • Expense Tracking
  • FMLA Administration
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • General Ledger
  • Geotargeting
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Learning & Development
  • Leave Policy Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Outbound Call Center
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prepaid Cards
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Punch card
  • Purchasing Reports
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Receipt Management
  • Recording
  • Recruitment Management
  • Recurring Issues
  • Recurring Tasks
  • Reimbursement Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Salaried Employee Tracking
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Service Reporting
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Sourcing Management
  • Spend Analysis
  • Spend Control
  • Spend Management
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Vacation/Leave Tracking
  • Video Chat
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management

Total features 152

  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Background Screening
  • Batch Communications
  • Batch Processing
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • Blended Call Center
  • Budgeting/Forecasting
  • CMDB
  • COBRA Administration
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check Printing
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compensation Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Systems
  • Deduction Management
  • Desktop Notifications
  • Disability Insurance Administration
  • Discussions / Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Triggered Actions
  • Expense Management
  • Expense Tracking
  • FMLA Administration
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Fraud Detection
  • Full Text Search
  • Gamification
  • General Ledger
  • Geotargeting
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Learning & Development
  • Leave Policy Management
  • Leave Tracking
  • Live Chat
  • Macros/Templated Responses
  • Mail Merge
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Outbound Call Center
  • Overtime Calculation
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prepaid Cards
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Punch card
  • Purchasing Reports
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Receipt Management
  • Recording
  • Recruitment Management
  • Recurring Issues
  • Recurring Tasks
  • Reimbursement Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Salaried Employee Tracking
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Service Reporting
  • Service Level Agreement (SLA) Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Sourcing Management
  • Spend Analysis
  • Spend Control
  • Spend Management
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timer
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • URL Customization
  • Usage Tracking/Analytics
  • Vacation/Leave Tracking
  • Video Chat
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management
  • 2Checkout
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Oracle Cloud HCM
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SAP SuccessFactors HCM Suite
  • SharpSpring
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • Twitter
  • Volusion
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • Workday HCM
  • X-Cart
  • Zapier
  • 2Checkout
  • AWeber
  • Actinic
  • Adobe Business Catalyst
  • BigCommerce
  • Braintree
  • CS-Cart
  • CloudApp
  • CoreCommerce
  • Drupal
  • Facebook
  • GetResponse
  • GoDaddy Website Builder
  • Google Analytics
  • Help Desk Migration
  • Highrise
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • OpenCart
  • Oracle Cloud HCM
  • Post Affiliate Pro
  • PrestaShop
  • ProjectManager.com
  • SAP SuccessFactors HCM Suite
  • SharpSpring
  • Shift4Shop
  • Shopify
  • Slack
  • Squarespace
  • Twitter
  • Volusion
  • Web.com
  • WebSimplify
  • Weebly
  • Wix
  • WordPress
  • Workday HCM
  • X-Cart
  • Zapier