---
description: Compare LiveAgent vs BMC Helix ITSM and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs BMC Helix ITSM Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveAgent \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.sg/compare/91301/2048245/liveagent/vs/bmc-helix-itsm)

# Compare LiveAgent vs BMC Helix ITSM

Canonical: https://www.getapp.sg/compare/91301/2048245/liveagent/vs/bmc-helix-itsm

> Detailed comparison between LiveAgent and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | BMC Helix ITSM |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 1781 | 115 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Tracking
- Change Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Monitoring
- Help Desk Management
- Incident Management
- Lead Management
- Natural Language Processing
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Change Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View BMC Helix ITSM Profile](https://www.getapp.sg/software/2048245/bmc-helix-itsm)
- [View Original Comparison](https://www.getapp.sg/compare/91301/2048245/liveagent/vs/bmc-helix-itsm)

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