---
description: Compare LiveAgent vs Faveo Helpdesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Faveo Helpdesk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/1101/cloud-pbx/software) > [LiveAgent \<span\>vs\</span\> Faveo Helpdesk](https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk)

# Compare LiveAgent vs Faveo Helpdesk

Canonical: https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk

> Detailed comparison between LiveAgent and Faveo Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Faveo Helpdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1781 | 117 |
| **Starting Price** | US$15.00 | US$14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Computer Telephony Integration
- Customer Portal
- Customizable Branding
- Email Management
- Email Monitoring
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

### Faveo Helpdesk

- API
- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customer Portal
- Customizable Branding
- Email Management
- Full Text Search
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Faveo Helpdesk Profile](https://www.getapp.sg/software/2059324/faveo-helpdesk)
- [View Original Comparison](https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Faveo Helpdesk Comparison | GetApp Singapore 2026","description":"Compare LiveAgent vs Faveo Helpdesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk","about":[{"@id":"https://www.getapp.sg/software/91301/liveagent#software"},{"@id":"https://www.getapp.sg/software/2059324/faveo-helpdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.sg/software/91301/liveagent","@id":"https://www.getapp.sg/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1781},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Faveo Helpdesk","description":"Faveo Helpdesk is an automated ticketing software that enables you to manage customer support and can be accessed by unlimited agents. It is also a cloud-based helpdesk that provides customer service management, incident management, and SLA management with a built-in knowledge base. It has served over clients across the globe to track customer support. It can be integrated with numerous platforms including Facebook, WhatsApp, and Twitter, and any third-party application can be customized according to your particular business requirements. It serves as an easy-to-install, easy-to-use, and cost-effective ticket management solution for startups, SMEs, and enterprises. \n\nFaveo Helpdesk provides the solution for customers by assigning the tickets to the agents or team. There are different priority levels that can be assigned based on the ticket and users can also set up automated, template-based responses to certain types of inquiries. Internal notes can be created to communicate with users about ticket status. It is a highly customizable software that is easy on your pocket as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5e197cce-457b-488d-b21f-3baa8e054ba5.jpeg","url":"https://www.getapp.sg/software/2059324/faveo-helpdesk","@id":"https://www.getapp.sg/software/2059324/faveo-helpdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":117},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Cloud PBX Software","position":2,"item":"/directory/1101/cloud-pbx/software","@type":"ListItem"},{"name":"LiveAgent vs Faveo Helpdesk","position":3,"item":"https://www.getapp.sg/compare/91301/2059324/liveagent/vs/faveo-helpdesk","@type":"ListItem"}]}]}
</script>