---
description: Compare Freshservice vs OTRS and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs OTRS Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> OTRS](https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs)

# Compare Freshservice vs OTRS

Canonical: https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs

> Detailed comparison between Freshservice and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | OTRS |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 714 | 96 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Full Text Search
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View OTRS Profile](https://www.getapp.sg/software/102025/otrs)
- [View Original Comparison](https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs OTRS Comparison | GetApp Singapore 2026","description":"Compare Freshservice vs OTRS and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs","about":[{"@id":"https://www.getapp.sg/software/91351/freshservice#software"},{"@id":"https://www.getapp.sg/software/102025/otrs#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.sg/software/91351/freshservice","@id":"https://www.getapp.sg/software/91351/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":714},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"OTRS","description":"OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data, document calls using templates, record meetings, respond to emails, and track organizational metrics via the statistics dashboard.\n\nOTRS allows enterprises to execute bulk actions such as updating support tickets in real-time, communicating with clients via email or SMS messages, and ensuring secure transmission of data using a secure socket layer (SSL) protocol. Managers can view assigned tasks or appointments on a calendar, monitor key performance indicators (KPIs), and track the status of service tickets. Supervisors can also export business metrics in PDF, PNG, SVG, CSV, and Microsoft Excel format, add notes to internal communications, and set up automated notifications for recipients.\n\nOTRS enables organizations to split, merge, or archive support tickets, send personalized surveys to customers, and visualize data in the form of bar or line charts. Staff members can utilize the search functionality to browse knowledge base entries, appointments, and tickets using custom filters. The software also facilitates integration with various third-party applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5aeb5a43-b628-45cb-a723-1486204005fa.png","url":"https://www.getapp.sg/software/102025/otrs","@id":"https://www.getapp.sg/software/102025/otrs#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":96},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshservice vs OTRS","position":3,"item":"https://www.getapp.sg/compare/91351/102025/freshservice/vs/otrs","@type":"ListItem"}]}]}
</script>