Freshservice vs MSP Manager
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Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$49.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/5Features
4.3/5Customer Service
4.6/5Value for Money
4.4/5Ease of Use
3.7/5Features
4/5Customer Service
3.8/5Value for Money
4/5Features
Total features 131
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Backup and Recovery
- Billing & Invoicing
- Buy Side (Suppliers)
- CMDB
- CRM
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Feedback Management
- For IT Project Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inventory Management
- Inventory Optimization
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Prioritization
- Problem Management
- Product Identification
- Project Management
- Project Tracking
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Role-Based Permissions
- Routing
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Total features 20
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Backup and Recovery
- Billing & Invoicing
- Buy Side (Suppliers)
- CMDB
- CRM
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Email Templates
- Feedback Management
- For IT Project Management
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inventory Management
- Inventory Optimization
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Prioritization
- Problem Management
- Product Identification
- Project Management
- Project Tracking
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Role-Based Permissions
- Routing
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Integrations
- Box
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Google Analytics 360
- Google Calendar
- Google Contacts
- Harvest
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft Viva Engage
- N-sight
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Skype for Business
- Slack
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- WorkflowMax
- Xero
- Zapier
- Zight (formerly CloudApp)
- miniOrange
- Box
- Docusign
- Dropbox Business
- FreshBooks
- Freshchat
- Google Analytics 360
- Google Calendar
- Google Contacts
- Harvest
- Jira
- LogMeIn Rescue
- Microsoft 365
- Microsoft Viva Engage
- N-sight
- OneLogin
- OpsGenie
- PagerDuty
- Pivotal Tracker
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Skype for Business
- Slack
- SugarCRM
- SurveyMonkey
- TeamViewer Remote
- WorkflowMax
- Xero
- Zapier
- Zight (formerly CloudApp)
- miniOrange
