---
description: Compare Freshservice vs Milldesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Milldesk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Freshservice \<span\>vs\</span\> Milldesk](https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk)

# Compare Freshservice vs Milldesk

Canonical: https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk

> Detailed comparison between Freshservice and Milldesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Milldesk |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 791 | 31 |
| **Starting Price** | US$19.00 | R$26.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Milldesk

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View Milldesk Profile](https://www.getapp.sg/software/129467/milldesk)
- [View Original Comparison](https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Milldesk Comparison | GetApp Singapore 2026","description":"Compare Freshservice vs Milldesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk","about":[{"@id":"https://www.getapp.sg/software/91351/freshservice#software"},{"@id":"https://www.getapp.sg/software/129467/milldesk#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk#webpage","publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG","isPartOf":{"@id":"https://www.getapp.sg/#website"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.sg/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Milldesk","description":"Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management. \n\nWith Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc.  Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority. \n\nMilldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f3db4e59-dfef-4fef-8f32-eabafbf86b6a.png","url":"https://www.getapp.sg/software/129467/milldesk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/129467/milldesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":5.0},"offers":{"price":"26","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"Freshservice vs Milldesk","position":3,"item":"https://www.getapp.sg/compare/91351/129467/freshservice/vs/milldesk","@type":"ListItem"}]}]}
</script>