---
description: Compare Freshservice vs BMC Helix ITSM and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs BMC Helix ITSM Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Freshservice \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.sg/compare/91351/2048245/freshservice/vs/bmc-helix-itsm)

# Compare Freshservice vs BMC Helix ITSM

Canonical: https://www.getapp.sg/compare/91351/2048245/freshservice/vs/bmc-helix-itsm

> Detailed comparison between Freshservice and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | BMC Helix ITSM |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 791 | 116 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Freshservice

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Automated Discovery
- Change Management
- Configuration Management
- Customer Complaint Tracking
- Dashboard
- Data Visualization
- For IT Project Management
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualization
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View BMC Helix ITSM Profile](https://www.getapp.sg/software/2048245/bmc-helix-itsm)
- [View Original Comparison](https://www.getapp.sg/compare/91351/2048245/freshservice/vs/bmc-helix-itsm)

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