---
description: Compare Freshservice vs SMART Service Desk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs SMART Service Desk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Freshservice \<span\>vs\</span\> SMART Service Desk](https://www.getapp.sg/compare/91351/2050635/freshservice/vs/smart-service-desk)

# Compare Freshservice vs SMART Service Desk

Canonical: https://www.getapp.sg/compare/91351/2050635/freshservice/vs/smart-service-desk

> Detailed comparison between Freshservice and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | SMART Service Desk |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 791 | 31 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshservice

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Email Management
- Incident Management
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Email Management
- Incident Management
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View SMART Service Desk Profile](https://www.getapp.sg/software/2050635/smart-service-desk)
- [View Original Comparison](https://www.getapp.sg/compare/91351/2050635/freshservice/vs/smart-service-desk)

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