---
description: Compare Freshservice vs JIRA Service Management and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs JIRA Service Management Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> JIRA Service Management](https://www.getapp.sg/compare/91351/91811/freshservice/vs/jira-service-management)

# Compare Freshservice vs JIRA Service Management

Canonical: https://www.getapp.sg/compare/91351/91811/freshservice/vs/jira-service-management

> Detailed comparison between Freshservice and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 685 | 763 |
| **Starting Price** | US$19.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

## Links

- [View Freshservice Profile](https://www.getapp.sg/software/91351/freshservice)
- [View JIRA Service Management Profile](https://www.getapp.sg/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.sg/compare/91351/91811/freshservice/vs/jira-service-management)

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