---
description: Compare Zoho Desk vs Vivantio and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Vivantio Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk \<span\>vs\</span\> Vivantio](https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio)

# Compare Zoho Desk vs Vivantio

Canonical: https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio

> Detailed comparison between Zoho Desk and Vivantio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Vivantio |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 2211 | 178 |
| **Starting Price** | US$20.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Analytics
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Vivantio

- API
- Activity Tracking
- Analytics
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Zoho Desk Profile](https://www.getapp.sg/software/10036/zoho-desk)
- [View Vivantio Profile](https://www.getapp.sg/software/91516/vivantio)
- [View Original Comparison](https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Vivantio Comparison | GetApp Singapore 2026","description":"Compare Zoho Desk vs Vivantio and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio","about":[{"@id":"https://www.getapp.sg/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.sg/software/91516/vivantio#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.sg/software/10036/zoho-desk","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/10036/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Vivantio","description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. \n\nThe platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a521d1d-88d0-40da-b8f8-b08eabb705af.jpeg","url":"https://www.getapp.sg/software/91516/vivantio","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91516/vivantio#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":178},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Zoho Desk vs Vivantio","position":3,"item":"https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/10036/91516/zoho-desk/vs/vivantio#breadcrumblist"}]}
</script>