---
description: Compare Vivantio vs SMART Service Desk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vivantio vs SMART Service Desk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Vivantio \<span\>vs\</span\> SMART Service Desk](https://www.getapp.sg/compare/91516/2050635/vivantio/vs/smart-service-desk)

# Compare Vivantio vs SMART Service Desk

Canonical: https://www.getapp.sg/compare/91516/2050635/vivantio/vs/smart-service-desk

> Detailed comparison between Vivantio and SMART Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Vivantio | SMART Service Desk |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 178 | 31 |
| **Starting Price** | US$59.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Vivantio

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Vivantio Profile](https://www.getapp.sg/software/91516/vivantio)
- [View SMART Service Desk Profile](https://www.getapp.sg/software/2050635/smart-service-desk)
- [View Original Comparison](https://www.getapp.sg/compare/91516/2050635/vivantio/vs/smart-service-desk)

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