---
description: Compare ServiceNow vs Appian and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow vs Appian Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Configuration Management Tools](/directory/2067/configuration-tools/software) > [ServiceNow \<span\>vs\</span\> Appian](https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian)

# Compare ServiceNow vs Appian

Canonical: https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian

> Detailed comparison between ServiceNow and Appian. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | Appian |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 344 | 75 |
| **Starting Price** | US$100.00 | US$75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### ServiceNow

- API
- Alerts/Notifications
- Asset Tracking
- Capacity Management
- Compliance Management
- Configurable Workflow
- Contract/License Management
- Dashboard
- Drag & Drop
- IT Cost Management
- License Management
- Monitoring
- Project Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management

### Appian

- API
- Alerts/Notifications
- Compliance Management
- Drag & Drop
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Task Management

## Links

- [View ServiceNow Profile](https://www.getapp.sg/software/9156/servicenow)
- [View Appian Profile](https://www.getapp.sg/software/107429/appian)
- [View Original Comparison](https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ServiceNow vs Appian Comparison | GetApp Singapore 2026","description":"Compare ServiceNow vs Appian and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian","about":[{"@id":"https://www.getapp.sg/software/9156/servicenow#software"},{"@id":"https://www.getapp.sg/software/107429/appian#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian#breadcrumblist"},"@id":"https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"ServiceNow","description":"ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to  automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. \n\nServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. ServiceNow offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.\n\nServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. \n\nServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/00c1fc51-b68d-4dd8-9aae-d658c06f6e39.avif","url":"https://www.getapp.sg/software/9156/servicenow","@id":"https://www.getapp.sg/software/9156/servicenow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Appian","description":"Appian is an integrated low-code platform that enables application creation and digital transformation for any type of business or enterprise. With the aim of helping businesses to develop customized apps to transform their workflow, Appian boasts features such as case management, 3-step quick apps development, business process management, and integration with other platforms.\n \nUtilizing Appian’s low-code development platform, users can create custom apps to be deployed on any device immediately once design is complete. Pre-built connectors mean that Appian creation can be integrated with other apps with the click of a button and without the need for code. Users can configure creations to suit any business by personalizing and defining features such as embedded workflow processes, security compliances, visual display and BPM. For quicker app production, Appian offers the quick apps tool which allows users to create their app in just 3 steps: name it, configure it and share it. \n \nIn addition to app development, users can use Appian to manage and automate business processes. With Appian’s Business Process Management (BPM) tools, users can design process-based solutions for tasks using the drag and drop interface, and define policies and procedures. For added efficiency, Appian also allows users to monitor processes, assign tasks, view performance analytics, access dynamic reporting and address service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3cedaa7-8b74-4da3-90af-ae2f0d2b767b.png","url":"https://www.getapp.sg/software/107429/appian","@id":"https://www.getapp.sg/software/107429/appian#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":75},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Configuration Management Tools","position":2,"item":"/directory/2067/configuration-tools/software","@type":"ListItem"},{"name":"ServiceNow vs Appian","position":3,"item":"https://www.getapp.sg/compare/9156/107429/servicenow/vs/appian","@type":"ListItem"}]}]}
</script>