ServiceNow vs TOPdesk
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$66.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/5Features
4.5/5Customer Service
4.3/5Value for Money
4.2/5Ease of Use
4.4/5Features
4.3/5Customer Service
4.6/5Value for Money
4.3/5Features
Total features 73
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Equipment Maintenance
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Financial Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Inspection Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Location
- Performance Metrics
- Performance Monitoring
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Third-Party Integrations
- Ticket Management
- Version Control
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Total features 118
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Equipment Maintenance
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Financial Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Incident Management
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Inspection Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Location
- Performance Metrics
- Performance Monitoring
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Third-Party Integrations
- Ticket Management
- Version Control
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Integrations
Not provided by vendor
- AFAS Software
- AI Chatbot
- Azure Active Directory
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Exact Online
- Exact Synergy
- FastPass SSPR
- FlexWhere
- Freshdesk
- HubSpot CRM
- Humble Online
- IBI-aws
- IDAAS Products
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- NetCloud SASE
- Office App
- Okta
- OneLogin
- Outsmart
- Qlik Sense
- QlikView
- Room Booking System
- Saysimple
- ServiceNow
- SharePoint Azure AD Connect
- Slack
- SnapEngage
- Snow License Manager
- Splunk Enterprise
- Stratusphere UX
- TOPdesk
- TeamViewer Remote
- Tenjin
- Testersuite
- Trello
- ValidSign
- Versio.io
- Virtual Agent
- WISH
- Workspace 365
- Xelion
- Zapier
- Zendesk Suite
- Zervicepoint
- ZigiOps
- iFinder
- iLert
- nps.today
