---
description: Compare Groove vs Front and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Groove vs Front Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Groove \<span\>vs\</span\> Front](https://www.getapp.sg/compare/91569/102177/groove/vs/front)

# Compare Groove vs Front

Canonical: https://www.getapp.sg/compare/91569/102177/groove/vs/front

> Detailed comparison between Groove and Front. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Groove | Front |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 87 | 286 |
| **Starting Price** | US$29.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Groove

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Front

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Groove Profile](https://www.getapp.sg/software/91569/groove)
- [View Front Profile](https://www.getapp.sg/software/102177/front)
- [View Original Comparison](https://www.getapp.sg/compare/91569/102177/groove/vs/front)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Groove vs Front Comparison | GetApp Singapore 2026","description":"Compare Groove vs Front and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91569/102177/groove/vs/front","about":[{"@id":"https://www.getapp.sg/software/91569/groove#software"},{"@id":"https://www.getapp.sg/software/102177/front#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91569/102177/groove/vs/front#breadcrumblist"},"@id":"https://www.getapp.sg/compare/91569/102177/groove/vs/front#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Groove","description":"Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.\n\nGroove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e4628d9f-14f2-45a9-861b-c3bd48b4c164.png","url":"https://www.getapp.sg/software/91569/groove","@id":"https://www.getapp.sg/software/91569/groove#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":87,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Front","description":"Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9ec7f2b7-8112-4ce6-8886-6ba2e7a66cf8.png","url":"https://www.getapp.sg/software/102177/front","@id":"https://www.getapp.sg/software/102177/front#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":286,"ratingValue":4.5},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/91569/102177/groove/vs/front#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Groove vs Front","position":3,"item":"https://www.getapp.sg/compare/91569/102177/groove/vs/front","@type":"ListItem"}]}]}
</script>