---
description: Compare Salesforce Service Cloud vs Stonly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs Stonly Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Stonly](https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly)

# Compare Salesforce Service Cloud vs Stonly

Canonical: https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly

> Detailed comparison between Salesforce Service Cloud and Stonly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | Stonly |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 820 | 12 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- API
- Access Controls/Permissions
- Activity Dashboard
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Content Library
- Content Management
- Customizable Forms
- Customizable Reports
- Document Management
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Language
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations

### Stonly

- API
- Access Controls/Permissions
- Activity Dashboard
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Content Library
- Content Management
- Customizable Forms
- Customizable Reports
- Document Management
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Language
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
- [View Stonly Profile](https://www.getapp.sg/software/2042031/stonly)
- [View Original Comparison](https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs Stonly Comparison | GetApp Singapore 2026","description":"Compare Salesforce Service Cloud vs Stonly and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly","about":[{"@id":"https://www.getapp.sg/software/91754/salesforce-1-service-cloud#software"},{"@id":"https://www.getapp.sg/software/2042031/stonly#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a comprehensive software platform that enables organizations to deliver customer support across multiple channels through a unified system that integrates artificial intelligence with human expertise. It is designed to accommodate diverse sectors including contact center operations, field service management, human resources and information technology support. The platform scales according to enterprise needs while maintaining a personalized approach to each customer interaction. \n\nCore functionality includes case management that monitors inquiries from initiation to resolution and a unified service console that presents agents with a consolidated workspace for customer data, case histories and service tools. The omni-channel routing engine assigns cases, chats and messages based on agent skills, availability and current workload. The knowledge management system offers a central repository for articles, frequently asked questions and resources accessible to both agents and end users. Artificial intelligence components deliver predictive insights, automated workflows and intelligent service recommendations that optimize productivity. Self-service portals empower customers to obtain answers independently and real-time chat and messaging support spans live chat, messaging applications and short message service channels. \n\nVoice integration combines telephony in the platform for contextualized call handling and workflow automation simplifies repetitive processes. Service dashboards and analytics provide real-time visibility into key service metrics, while incident management tools facilitate an organized response to major disruptions. Field service features address workforce mobility through scheduling, dispatching and technician tracking.\nThe platform offers alignment with other cloud modules by connecting to sales, marketing and commerce suites to deliver a unified view of customer interactions across all touchpoints. Open application programming interfaces support connections to external systems and business applications. The application marketplace ecosystem provides extensive options for extending functionality with preconfigured add-ons and integrations. Integrated collaboration tools enhance team communication through direct integration with collaboration platforms and data management connectors unite information flows across the enterprise. Advanced analytics are achievable through integration with visualization and business intelligence solutions.\n\nCustomization options enable tailored configuration of workflows, user interfaces and data models to meet specific enterprise requirements. The platform supports multilingual environments to address the needs of a global customer base. Enterprise-grade security measures and compliance features align with industry requirements to safeguard data and ensure regulatory adherence. Continuous enhancements and modular architecture facilitate adaptability to evolving business challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.sg/software/91754/salesforce-1-service-cloud","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91754/salesforce-1-service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Stonly","description":"Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.\n\nUnlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. \n\nUse AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.\n\nEasily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.\n\nIntegrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3623193f-1131-4339-ab86-417ec71c8315.jpeg","url":"https://www.getapp.sg/software/2042031/stonly","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/2042031/stonly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs Stonly","position":3,"item":"https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly","@type":"ListItem"}],"@id":"https://www.getapp.sg/compare/91754/2042031/salesforce-1-service-cloud/vs/stonly#breadcrumblist"}]}
</script>
