---
description: Compare Salesforce Service Cloud vs Siebel CRM and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs Siebel CRM Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud \<span\>vs\</span\> Siebel CRM](https://www.getapp.sg/compare/91754/2049676/salesforce-1-service-cloud/vs/siebel-crm)

# Compare Salesforce Service Cloud vs Siebel CRM

Canonical: https://www.getapp.sg/compare/91754/2049676/salesforce-1-service-cloud/vs/siebel-crm

> Detailed comparison between Salesforce Service Cloud and Siebel CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Siebel CRM |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 824 | 51 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Fuel Tracking
- Help Desk Management
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Risk Analysis
- Scheduling
- Service History
- Support Ticket Management
- Transfers/Routing
- Work Order Creation

### Siebel CRM

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
- [View Siebel CRM Profile](https://www.getapp.sg/software/2049676/siebel-crm)
- [View Original Comparison](https://www.getapp.sg/compare/91754/2049676/salesforce-1-service-cloud/vs/siebel-crm)

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