---
description: Compare Salesforce Service Cloud vs Manhattan Active Omni and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs Manhattan Active Omni Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Manhattan Active Omni](https://www.getapp.sg/compare/91754/2057191/salesforce-1-service-cloud/vs/manhattan-active-omni)

# Compare Salesforce Service Cloud vs Manhattan Active Omni

Canonical: https://www.getapp.sg/compare/91754/2057191/salesforce-1-service-cloud/vs/manhattan-active-omni

> Detailed comparison between Salesforce Service Cloud and Manhattan Active Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Manhattan Active Omni |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 824 | 0 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Salesforce Service Cloud

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Manhattan Active Omni

- Activity Tracking
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Email Management
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
- [View Manhattan Active Omni Profile](https://www.getapp.sg/software/2057191/manhattan-active-omni)
- [View Original Comparison](https://www.getapp.sg/compare/91754/2057191/salesforce-1-service-cloud/vs/manhattan-active-omni)

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