---
description: Compare Salesforce Service Cloud vs Callbox and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs Callbox Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Work Order Software](/directory/705/work-order/software) > [Salesforce Service Cloud \<span\>vs\</span\> Callbox](https://www.getapp.sg/compare/91754/2074269/salesforce-1-service-cloud/vs/callbox)

# Compare Salesforce Service Cloud vs Callbox

Canonical: https://www.getapp.sg/compare/91754/2074269/salesforce-1-service-cloud/vs/callbox

> Detailed comparison between Salesforce Service Cloud and Callbox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Callbox |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 820 | 7 |
| **Starting Price** | US$25.00 | R$34.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Employee Scheduling
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Scheduling
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Callbox

- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Employee Scheduling
- Help Desk Management
- Inbound Call Center
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Scheduling
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.sg/software/91754/salesforce-1-service-cloud)
- [View Callbox Profile](https://www.getapp.sg/software/2074269/callbox)
- [View Original Comparison](https://www.getapp.sg/compare/91754/2074269/salesforce-1-service-cloud/vs/callbox)

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