---
description: Compare JIRA Service Management vs xMatters and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JIRA Service Management vs xMatters Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [JIRA Service Management \<span\>vs\</span\> xMatters](https://www.getapp.sg/compare/91811/105573/jira-service-management/vs/xmatters)

# Compare JIRA Service Management vs xMatters

Canonical: https://www.getapp.sg/compare/91811/105573/jira-service-management/vs/xmatters

> Detailed comparison between JIRA Service Management and xMatters. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | xMatters |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 763 | 141 |
| **Starting Price** | US$20.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Collaboration Tools
- Customizable Templates
- Dashboard
- Email Alerts
- Help Desk Management
- Incident Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Task Management
- Workflow Management

### xMatters

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Audit Management
- Collaboration Tools
- Customizable Templates
- Dashboard
- Email Alerts
- Help Desk Management
- Incident Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Task Management
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.getapp.sg/software/91811/jira-service-management)
- [View xMatters Profile](https://www.getapp.sg/software/105573/xmatters)
- [View Original Comparison](https://www.getapp.sg/compare/91811/105573/jira-service-management/vs/xmatters)

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