---
description: Compare LivePerson vs LiveAgent and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LivePerson vs LiveAgent Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LivePerson \<span\>vs\</span\> LiveAgent](https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent)

# Compare LivePerson vs LiveAgent

Canonical: https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent

> Detailed comparison between LivePerson and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LivePerson | LiveAgent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 41 | 1789 |
| **Starting Price** | US$1.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LivePerson

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Reporting
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### LiveAgent

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Analytics
- Real-Time Reporting
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LivePerson Profile](https://www.getapp.sg/software/944/conversational-cloud)
- [View LiveAgent Profile](https://www.getapp.sg/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LivePerson vs LiveAgent Comparison | GetApp Singapore 2026","description":"Compare LivePerson vs LiveAgent and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent","about":[{"@id":"https://www.getapp.sg/software/944/conversational-cloud#software"},{"@id":"https://www.getapp.sg/software/91301/liveagent#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent#webpage","isPartOf":{"@id":"https://www.getapp.sg/#website"},"inLanguage":"en-SG","publisher":{"@id":"https://www.getapp.sg/#organization"}},{"name":"LivePerson","description":"LivePerson is a cloud-based conversational AI platform (Conversational Cloud) that orchestrates AI agents, human agents, and large language models across messaging and voice channels. Designed for enterprise contact centers, the platform supports deployment across digital messaging channels, social platforms, and voice, enabling unified management of automated and human-assisted interactions at scale. Configurable intent detection, real-time analytics, and agent-assist tools allow operations teams to tune automation coverage and escalation paths without extensive engineering overhead.\n\nLivePerson extends beyond reactive support by equipping contact centers with proactive messaging, conversation analytics, and commerce capabilities. The platform integrates with CRM systems, ticketing tools, and third-party data sources to surface contextual customer data during live interactions. Reporting dashboards provide visibility into containment rates, agent performance, and conversation outcomes, giving operations and CX leaders the data needed to optimize staffing models and automation strategies. Enterprise deployments benefit from role-based access controls, compliance tooling, and dedicated support tiers suited to regulated industries including financial services, telecommunications, and retail.","image":"https://images.g2crowd.com/display-layer-screenshots/1858/3feaacf98b249058a07d993fc8c5c09cade8616908129cee4ea4f26b55bda40f.png","url":"https://www.getapp.sg/software/944/conversational-cloud","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/944/conversational-cloud#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":41,"ratingValue":4.3},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.sg/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.sg/software/91301/liveagent#software","publisher":{"@id":"https://www.getapp.sg/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"LivePerson vs LiveAgent","position":3,"item":"https://www.getapp.sg/compare/944/91301/conversational-cloud/vs/liveagent","@type":"ListItem"}]}]}
</script>