---
description: Compare Zendesk Suite vs Odoo and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Odoo Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Odoo](https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo)

# Compare Zendesk Suite vs Odoo

Canonical: https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo

> Detailed comparison between Zendesk Suite and Odoo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Odoo |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 4079 | 1306 |
| **Starting Price** | US$39.00 | US$31.10 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Asset Tracking
- Client Management
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

### Odoo

- API
- Activity Tracking
- Asset Tracking
- Client Management
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View Odoo Profile](https://www.getapp.sg/software/102445/odoo)
- [View Original Comparison](https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Odoo Comparison | GetApp Singapore 2026","description":"Compare Zendesk Suite vs Odoo and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.","url":"https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo","about":[{"@id":"https://www.getapp.sg/software/9448/zendesk#software"},{"@id":"https://www.getapp.sg/software/102445/odoo#software"}],"breadcrumb":{"@id":"https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo#breadcrumblist"},"@id":"https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.sg/#website"},"publisher":{"@id":"https://www.getapp.sg/#organization"},"inLanguage":"en-SG"},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.sg/software/9448/zendesk","@id":"https://www.getapp.sg/software/9448/zendesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Odoo","description":"Odoo is a customizable, open source business applications suite that covers CRM, sales, ERP, project management, manufacturing, inventory, POS, accounting, and more. It works for companies of all sizes and budgets, and can be hosted in the cloud or on premise.\n\nOdoo Website lets users build custom sites with a drag and drop editor, including calls to action, blogs, and customer portals. Built in SEO tools handle optimization, redirects, schemas, sitemaps, and performance. The eCommerce app supports online sales with custom product pages and integrations for payments and shipping.\n\nOdoo CRM helps sales teams manage leads and opportunities, customize pipelines, track forecasts, and automate marketing campaigns. The Subscriptions app manages recurring billing and provides clear business insights.\n\nOdoo Accounting simplifies daily finances with bank sync, reconciliation, invoicing, expenses, and reports. Inventory tools help reduce stock levels while avoiding stock outs. Additional apps cover timesheets, purchasing, projects, documents, and helpdesk.\n\nOdoo also includes HR tools for recruitment, employees, leave, appraisals, and fleet management, along with communication, eSignature, marketing, manufacturing, and POS applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f8607ce2-5835-4352-bee9-2113916701bf.png","url":"https://www.getapp.sg/software/102445/odoo","@id":"https://www.getapp.sg/software/102445/odoo#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":1306},"offers":{"price":"31.1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Zendesk Suite vs Odoo","position":3,"item":"https://www.getapp.sg/compare/9448/102445/zendesk/vs/odoo","@type":"ListItem"}]}]}
</script>
