---
description: Compare Zendesk Suite vs LogMeIn Resolve and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs LogMeIn Resolve Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Zendesk Suite \<span\>vs\</span\> LogMeIn Resolve](https://www.getapp.sg/compare/9448/2055969/zendesk/vs/goto-resolve)

# Compare Zendesk Suite vs LogMeIn Resolve

Canonical: https://www.getapp.sg/compare/9448/2055969/zendesk/vs/goto-resolve

> Detailed comparison between Zendesk Suite and LogMeIn Resolve. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | LogMeIn Resolve |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4079 | 214 |
| **Starting Price** | US$39.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Configurable Workflow
- Customizable Forms
- Dashboard
- Email Management
- Help Desk Management
- Incident Management
- Issue Management
- Issue Scheduling
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

### LogMeIn Resolve

- API
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Configurable Workflow
- Customizable Forms
- Dashboard
- Email Management
- Help Desk Management
- Incident Management
- Issue Management
- Issue Scheduling
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View LogMeIn Resolve Profile](https://www.getapp.sg/software/2055969/goto-resolve)
- [View Original Comparison](https://www.getapp.sg/compare/9448/2055969/zendesk/vs/goto-resolve)

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