---
description: Compare Zendesk Suite vs Freshdesk Omni and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Freshdesk Omni Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Freshdesk Omni](https://www.getapp.sg/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)

# Compare Zendesk Suite vs Freshdesk Omni

Canonical: https://www.getapp.sg/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite

> Detailed comparison between Zendesk Suite and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Freshdesk Omni |
| **Overall rating** | 4.4/5 | 3.6/5 |
| **Total Reviews** | 4072 | 5 |
| **Starting Price** | US$39.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View Freshdesk Omni Profile](https://www.getapp.sg/software/2069229/freshworks-customer-service-suite)
- [View Original Comparison](https://www.getapp.sg/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)

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