---
description: Compare Zendesk Suite vs monday service and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs monday service Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> monday service](https://www.getapp.sg/compare/9448/2079989/zendesk/vs/monday-service)

# Compare Zendesk Suite vs monday service

Canonical: https://www.getapp.sg/compare/9448/2079989/zendesk/vs/monday-service

> Detailed comparison between Zendesk Suite and monday service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | monday service |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 108 |
| **Starting Price** | US$39.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Collaboration Tools
- Communication Management
- Customizable Forms
- Customizable Reports
- Dashboard
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### monday service

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Collaboration Tools
- Communication Management
- Customizable Forms
- Customizable Reports
- Dashboard
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View monday service Profile](https://www.getapp.sg/software/2079989/monday-service)
- [View Original Comparison](https://www.getapp.sg/compare/9448/2079989/zendesk/vs/monday-service)

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