---
description: Compare Zendesk Suite vs SAP Customer Experience and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs SAP Customer Experience Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Zendesk Suite \<span\>vs\</span\> SAP Customer Experience](https://www.getapp.sg/compare/9448/90379/zendesk/vs/sap-crm)

# Compare Zendesk Suite vs SAP Customer Experience

Canonical: https://www.getapp.sg/compare/9448/90379/zendesk/vs/sap-crm

> Detailed comparison between Zendesk Suite and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | SAP Customer Experience |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 245 |
| **Starting Price** | US$39.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Insurance Industry
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View SAP Customer Experience Profile](https://www.getapp.sg/software/90379/sap-crm)
- [View Original Comparison](https://www.getapp.sg/compare/9448/90379/zendesk/vs/sap-crm)

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