---
description: Compare Zendesk Suite vs HappyFox Help Desk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs HappyFox Help Desk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Zendesk Suite \<span\>vs\</span\> HappyFox Help Desk](https://www.getapp.sg/compare/9448/90516/zendesk/vs/happyfox)

# Compare Zendesk Suite vs HappyFox Help Desk

Canonical: https://www.getapp.sg/compare/9448/90516/zendesk/vs/happyfox

> Detailed comparison between Zendesk Suite and HappyFox Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | HappyFox Help Desk |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4090 | 93 |
| **Starting Price** | US$115.00 | US$24.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### HappyFox Help Desk

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Personalization
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View HappyFox Help Desk Profile](https://www.getapp.sg/software/90516/happyfox)
- [View Original Comparison](https://www.getapp.sg/compare/9448/90516/zendesk/vs/happyfox)

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