---
description: Compare Zendesk Suite vs Google Workspace and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Google Workspace Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Software](/directory/3479/it-ticketing-systems/software) > [Zendesk Suite \<span\>vs\</span\> Google Workspace](https://www.getapp.sg/compare/9448/90761/zendesk/vs/google-apps-for-business)

# Compare Zendesk Suite vs Google Workspace

Canonical: https://www.getapp.sg/compare/9448/90761/zendesk/vs/google-apps-for-business

> Detailed comparison between Zendesk Suite and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Google Workspace |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4078 | 17538 |
| **Starting Price** | US$39.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Real-Time Data
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Support

### Google Workspace

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customizable Reports
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Real-Time Data
- Recording
- SSL Security
- Screen Sharing
- Single Sign On
- Surveys & Feedback
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View Google Workspace Profile](https://www.getapp.sg/software/90761/google-apps-for-business)
- [View Original Comparison](https://www.getapp.sg/compare/9448/90761/zendesk/vs/google-apps-for-business)

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