---
description: Compare Zendesk Suite vs JIRA Service Management and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs JIRA Service Management Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Zendesk Suite \<span\>vs\</span\> JIRA Service Management](https://www.getapp.sg/compare/9448/91811/zendesk/vs/jira-service-management)

# Compare Zendesk Suite vs JIRA Service Management

Canonical: https://www.getapp.sg/compare/9448/91811/zendesk/vs/jira-service-management

> Detailed comparison between Zendesk Suite and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4076 | 764 |
| **Starting Price** | US$39.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.getapp.sg/software/9448/zendesk)
- [View JIRA Service Management Profile](https://www.getapp.sg/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.sg/compare/9448/91811/zendesk/vs/jira-service-management)

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