---
description: Compare Zoho Assist vs Freshdesk and discover more similar software. GetApp will help you learn more about each of these tools and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Assist vs Freshdesk Comparison | GetApp Singapore 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zoho Assist \<span\>vs\</span\> Freshdesk](https://www.getapp.sg/compare/9913/10317/zoho-assist/vs/freshdesk)

# Compare Zoho Assist vs Freshdesk

Canonical: https://www.getapp.sg/compare/9913/10317/zoho-assist/vs/freshdesk

> Detailed comparison between Zoho Assist and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Assist | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1496 | 3487 |
| **Starting Price** | ₹480.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Assist

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

### Freshdesk

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- Dashboard
- Incident Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- On-Demand Recording
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Assist Profile](https://www.getapp.sg/software/9913/zoho-assist)
- [View Freshdesk Profile](https://www.getapp.sg/software/10317/freshdesk)
- [View Original Comparison](https://www.getapp.sg/compare/9913/10317/zoho-assist/vs/freshdesk)

-----

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