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IT Service Software

Here's our list of apps for IT Service Software. Filters help you narrow down the results to find exactly what you’re looking for.

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114 Software options

GoTo Resolve

All-in-one IT support

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. Read more about GoTo Resolve

Atera

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Departments. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today. Read more about Atera

JIRA Service Management

The only ITSM solution built on the Jira platform

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management

NinjaOne

The Easiest-to-Use Unified IT Operations Solution

NinjaOne is the leading unified IT management platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja features includes remote endpoint monitoring and management, patch management, ITAM, backup, documentation, service desk, and more all in one. Read more about NinjaOne

InvGate Service Desk

IT service desk software

When an end user has an issue you need to be able to deal with it as quickly as possible. InvGate Service Desk makes it easy to log, manage, and report on the IT issues that are affecting your company and its people. Not only for a quick resolution, but also for offering a good end user experience. Read more about InvGate Service Desk

Infraon Desk

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Integrated ITSM software for better IT performance

Infraon Desk is an integrated Pink Elephant-certified platform that unifies multiple IT/business teams to streamline and accelerate the IT service management lifecycle. With real-time event detection and ticket management, it offers a single dashboard to deliver ITSM excellence. Read more about Infraon Desk

Zendesk Suite

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface. Read more about Zendesk Suite

Wrike

Manage your projects from start to finish with Wrike

Create a seamless IT service with Wrike's work management. Use custom forms and templates to handle requests, organize IT onboarding, track progress, and manage workloads. Plan projects with Gantt charts and showcase results with built-in reporting. Read more about Wrike

mHelpDesk

Win more jobs and grow your business with mHelpDesk!

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features. Read more about mHelpDesk

SolarWinds Service Desk

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk

Spiceworks

Server and website monitoring software

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks

Freshservice

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice

EngageBay

Integrated sales & marketing software for growing teams

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration. Read more about SysAid

Central

Endpoint management for desktops, servers & mobile laptops

GoTo Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device. Read more about Central

WebTitan

DNS-based web filter, malware/phishing protection & security

TitanHQ's WebTitan web filter is a DNS based web content filtering tool that blocks malware, ransomware and phishing attempts, and provides advanced web content control. Read more about WebTitan

Dameware

Remote-access system support tool for IT professionals

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting. Read more about Dameware

ConnectWise PSA

A PSA Tool Designed To Run Your As-a-Service Business

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise PSA

Caspio

Build online database applications without coding.

Caspio is the world’s leading NO-CODE platform for building online database applications without having to write code. Read more about Caspio

MSP360 Managed Backup

Data Protection for MSPs And IT Teams

MSP360 Managed Backup. Simple. Reliable. Powerful cross-platform backup and disaster recovery that leverages the public cloud to enable a comprehensive data protection strategy. Read more about MSP360 Managed Backup

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

One identity to securely connect users to the IT resources they need Read more about JumpCloud Directory Platform

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus

Splunk Enterprise

Machine data management and analytics

Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring. Read more about Splunk Enterprise

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak

Pulseway

All-in-one remote IT monitoring and management platform.

Built directly for MSPs and internal IT teams, Pulseway IT Service Platform delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup. Read more about Pulseway

Vivantio

Flexible Software. Focused Service.

The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams. Read more about Vivantio

TeamDynamix

IT service management platform

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks. Read more about TeamDynamix

ConnectWise Automate

IT Automation for Today’s IT World

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Read more about ConnectWise Automate

SmartDeploy

Desktop management solution for IT teams

SmartDeploys unique layered approach enables single image management of Windows and applications. Read more about SmartDeploy

BMC Helix ITSM

IT service and IT asset management software

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests. Read more about BMC Helix ITSM

Web Help Desk

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more. Read more about Web Help Desk

Autotask PSA

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. Read more about Autotask PSA

BOSSDesk

BOSS Solutions a FrontRunner in Help Desk Software

BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Read more about BOSSDesk

Naverisk

Remote monitoring & management for managed service providers

Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in Read more about Naverisk

OTRS

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data. Read more about OTRS

FieldAware

Made-for-mobile field service management

FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build high-performance field service teams with the aim of improving revenue. Features include scheduling, dispatch, task management, invoicing, asset management, time tracking and more. Read more about FieldAware

BlueFolder

Work Order and Field Service Management Made Easy

Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with a powerful customer portal, asset/equipment management, and service dispatch & scheduling built for the modern IT Service company. Read more about BlueFolder

Tigerpaw Software

Business management automation

Tigerpaw One business management software provides everything you need to begin the automation process, increase collaboration, streamline project management, increase cash-flow, expand your sales pipeline through sales automation, minimize costs and improve customer service. Read more about Tigerpaw Software

Lansweeper

Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility across your entire IT estate, in one centralized IT inventory. Read more about Lansweeper

Automox

Cloud-based platform for patch management

Automox is a cloud-based cyber hygiene and patch management solution that helps enterprises streamline endpoint protection and minimize cyber threats across all devices. The centralized platform provides users with an overview of devices requiring patch approvals, system updates, or troubleshooting. Read more about Automox

CloudRadial

Client portal for corporate IT teams and MSPs

CloudRadial is a web-based client and ticketing portal designed to help Microsoft cloud solution providers (CSPs) and managed software providers (MSPs) streamline account management and service desks to boost client retention and end-user productivity. It lets service staff and clients access ticket information through dynamic forms, which can be... Read more about CloudRadial

TOPdesk

Help desk & service management

Help desk & Service Management Read more about TOPdesk

Alloy Navigator

Award winning IT Asset Mgmt and Service Mgmt platform

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

The Service Program

QuickBooks add-on for handling service company management

The Service Program is a QuickBooks add-on for service providing companies such as pool servicing, lawn care, pest control, sanitation and more, delivering key features across service dispatch, routing, work order management, maintenance scheduling, GPS, mobile & customer services, via a web portal Read more about The Service Program

ChangeGear

Comprehensive change and service management.

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing Read more about ChangeGear

Action1

#1 Risk-Based Patch Management Platform

The #1 risk-based patch management platform for distributed networks Read more about Action1

Milvus

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus

Symantec Ghost Solution Suite

IT service and disk imaging software

Symantec Ghost Solution Suite is an IT service software designed to help businesses of all sizes configure and deploy software across different operating systems and hardware. Managers can perform computer management tasks and handle machines on a unified interface. Read more about Symantec Ghost Solution Suite

EcholoN

Help desk software for managing customer service processes

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN

HaloITSM

ITSM solution for managing incidents & assets

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. Read more about HaloITSM

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