Customer Communications Management Software

Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use. Read more about Zoho Desk

All-in on communication channel for internal and external professional use. Qwil Messenger is a secure chat platform to engage not only internally but more importantly with prospects and clients, in your brand knowing that security and compliance has been taken care of. Read more about Qwil Messenger

Our cloud-based platform streamlines multichannel customer communications with user-friendly tools for composing and delivering personalized business messages in 100+ languages. Integrated with popular business software like BPM and CRM, Doc Studio automates customer communications across 6 channels Read more about Perfect Doc Studio

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. Read more about WhatsApp

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service Read more about Telegram

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive

LiveAgent is a web-based customer service and contact center software. It helps businesses manage all customer interactions in one centralized platform. LiveAgent is a leader in delivering exceptional customer experiences. Start with a 14-Day free trial, no credit card required. Read more about LiveAgent

Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes your customer information and daily work in one place so you have more time to focus on growing your business and delivering great service. Read more about Keap

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom

Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 12 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Read more about Bitrix24

Userlike is your holistic platform for web chat and mobile messaging. Switch to a better method of customer communication. For your customers, service team and managers. Read more about Userlike

The customer communication tools you need to book clients, manage projects, and get paid. Get started with a 7 day free trial today. Read more about HoneyBook

Podium is a best-in-class marketing and communication platform for local business. It uses text messaging to help local businesses attract more leads, convert them at a higher rate, and retain more customers. Read more about Podium

Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Read more about Thryv

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Read more about Weave

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Read more about Text Request

Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect... Read more about Zenvia Conversion

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers Read more about Broadly

Manage customer communication using Smartsupp's video recordings, conversations tagging, and other conversation management assets. Smartsupp is the only vendor on the market to provide video recordings, which allow businesses to see each step of every visitor's buyer journey on their website. Read more about Smartsupp

ZoomInfo powered by DiscoverOrg is a cloud-based lead generation platform for B2B organizations. It uses buyer intent data to help sales and marketing teams prioritize prospects. Intent insights are provided for online research activities, organizational changes, funding announcements, and more. Read more about ZoomInfo SalesOS

Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships. Read more about Front

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Read more about Help Scout

ReminderCall.com is a cloud-based appointment reminder system designed to help small to large practices within the medical industry send automated reminders to patients through calls, emails and text messages from existing EHR, EMR and other scheduling software that the business already uses. Read more about ReminderCall.com

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities. Read more about Textline

Communicate with customers in a flash with Kommo’s one-click calling, full email sync, social media and messenger integrations. Built for SMBs and entrepreneurs. Read more about Kommo

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice. Read more about ServiceNow Customer Service Management

#1 Guest Messaging Platform that Integrates with Property Management Systems Read more about Whistle Messaging

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. Read more about Superchat

Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently. Get better engagement with your messaging so you can start more conversations, convert more leads, and increase your customer's success. Read more about BombBomb

One platform to grow your agency. Made for insurance. Read more about ClientCircle

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

17hats helps freelancers and small businesses manage projects, marketing, contracts, accounting, online payments, and more. The centralized dashboard in the application displays action items, urgent notifications, upcoming calendar events, and weather forecasts to streamline daily operations. Read more about 17hats

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Read more about JustCall

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations. Read more about TeamSupport Messaging & Live Chat

CallingPost is Fast, Easy, & Effective way to send communications to groups of all sizes. CallingPost is a MASS messaging service, sending communications by phone (pre-recorded voice), text (SMS), and/or email. Read more about CallingPost

The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias

Sociocs is a single customer communication inbox for businesses. Apart from other communication channel options, it provides many features for business text messaging, such as two-way text conversations, bulk messaging, auto messaging, click-to-chat by text, and more. Read more about Sociocs

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business. Read more about Efficy CRM

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more Read more about JivoChat

Kenect is a cloud-based reputation management software, which helps businesses engage with customers, generate online reviews, and capture payments through text messages. It enables employees to send text messages to customers via an inbox and route them to teams across various locations or departments. Read more about Kenect

Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics. Read more about Mobile Text Alerts

#1 Inbound Video Call Platform for Revenue Teams. Read more about 11Sight

Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results. Read more about Chekkit

FreeAgent is a complete CRM platform with robust work management. We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance. FreeAgent empowers leaders to optimize sales, marketing, customer success, project management and more. Read more about FreeAgent CRM