Here's our list of apps for Speech Analytics Software. Filters help you narrow down the results to find exactly what you’re looking for.

19 apps
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Cloud Contact Center Software
NICE inContact delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE inContact
The Only All-in-One Call Tracking & Contact Center Solution
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics
Quality assurance solution for customer service and sales
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent
Employee engagement, gamification & corporate wellness tool
Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction. Read more about Snowfly
Speech analytics tool for small to midsize businesses
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection. Read more about CallFinder
Omnichannel Contact Centre Software
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
Omnichannel speech analytics solution for contact centers
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat. Read more about Eureka
AI-based call analytics platform
Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time. Read more about Observe.AI
Speech analytics API for sentiment analysis
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data. Read more about OTO
Call Recording & Voice AI - Innovation in every call
MiaRec solutions portfolio is based on an innovative call recording architecture, offering advanced contact-center functionality such as call recording, live monitoring, reporting, quality management, and speech analytics. Read more about MiaRec
Customer Experience Management
Clarabridge is a customer experience management app that turns customer feedback into analytics. It uses a text analytics engine to translate customer interactions from multiple sources to generate actionable insights for business. It helps you garner important customer sentiment and intentions. Read more about Clarabridge
Cloud-based debt collection and speech analytics software
Prodigal is a cloud-based debt collection software that helps businesses collect debts, manage account receivables (AR), and track agents' performances on a unified portal. The artificial intelligence (AI)-enabled solution lets debt collectors score borrower accounts and calculate propensity score. Read more about Prodigal
Augmented intelligence (AI) and data analytics platform
Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings. Read more about Stratifyd
AI-enabled call transcription and speech analytics software
Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files. Read more about Contact Cubed
Speech analytics tool for assessing client conversations
Tethr is a speech analytics software designed to help contact centers and various business teams such as sales, marketing, IT and finance, among others leverage artificial intelligence (AI) technology to convert customer interactions via phone calls, chats or emails into actionable insights. Read more about Tethr
Cloud-based speech analytics software for CX teams
Verint Speech Analytics is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns. Read more about Verint Speech Analytics
AI-enabled platform for managing calls & speech analytics
Contexta360 is an online platform for analyzing speeches and customer telephone interactions. Speech recognition, natural language processing (NLP), and AI are used to automate the analysis of spoken words. The core module enables organizations to manage and interact with other modules within the software. Read more about Contexta360
Speech analytics platform
Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions. Read more about Fonetik
We make conversations searchable
VoiceAI is an AI-enabled conversation analytics solution designed to help organizations improve CX, commercial outcomes and ensure quality across operations. Features include sentiment metrics, time stamps, data redaction, keyword spotting, emotional scoring, speech to text, etc Read more about VoiceAI