Speech Analytics Software

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr

NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong. Read more about Gong.io

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

Dragon Professional Individual is a speech recognition software designed to help professionals leverage deep learning technology to dictate and transcribe documents. Its smart format rules automatically adapt to required abbreviations, phone numbers, dates, and other appearing details. Read more about Dragon Professional Individual

Salesloft is a cloud-based sales engagement platform that helps sales teams to automate sales plays, access coaching material, manage pipelines, and more. The platform offers a range of integrated modules including Sales Email, Calendaring, Analytics, CRM Sync, and more. Read more about SalesLoft

Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms. Read more about ELSA Speak

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Read more about JustCall

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. Read more about Chorus

Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more. Read more about Talkatoo

ClearTouch is a cloud-hosted contact center platform provider, which specializes in boosting the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking Read more about Cleartouch Cloud Contact Center Platform

Appen is an artificial intelligence (AI)-enabled platform designed to help businesses across information technology (IT), automotive, retail, healthcare, and other industries access training data to deploy applications. It enables employees to streamline natural language processing (NLP), speech analysis, and data extraction operations via a... Read more about Appen

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent

Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction. Read more about Snowfly

Laxis takes notes for you automatically and accurately. You have the power to run your meetings free of having to record every word, allowing you to focus on the people and the conversation. Laxis is available for Google Meet, Zoom, and soon to Microsoft Teams and Cisco WebEx. Read more about Laxis

Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media. Read more about ICR Evolution

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection. Read more about CallFinder

Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time. Read more about daisee

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. Read more about Amazon Connect

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction. Read more about inConcert Contact Center

INVOX Medical is a speech recognition software for real-time dictation and transcription of medical reports. It is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription. Read more about INVOX Medical

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers. Read more about VoiceAnalytics

CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat. Read more about Eureka

Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more. Read more about Knowlarity

MeetRecord allows sales teams to capture insights from video calls. Businesses can improve sales using insights from meetings and optimize performance through coaching on real calls Read more about MeetRecord

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance. Read more about Observe.AI

Avoma is an artificial intelligence (AI)-enabled solution designed to help businesses streamline meeting management operations for customer-facing teams. It enables professionals to capture customer information before, during, and after meetings and store them in a centralized repository. Read more about Avoma

Driving improved CX, sales and compliance outcomes through having the right data in the right format Read more about Call Journey

Rev.ai’s suite of speech-to-text APIs allows businesses to build downstream applications. Speech recognition software built from speech engine trained to transcribe content on various topics with various accents for various industries. Read more about Rev.ai

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more. Read more about RapportCMS

Google Cloud Speech-to-Text enables users to convert audio into text so they can work faster and more efficiently. Read more about Google Cloud Speech-to-Text

OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data. Read more about OTO

MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers. Read more about MiaRec

SoapBox Labs builds speech recognition technology for kids. Its proprietary technology has been built to deliver private and accurate results for kids ages 2 to 12 of all accents and dialects. Soapbox Labs also takes into account kids’ unpredictable speech patterns and behaviors. Read more about SoapBox

assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases. Read more about assist365 - AI-powered Virtual Assistant

Sonar is a video-based user research platform that allows businesses to gather customer feedback and insights through video interviews. Utilizing AI technology, it analyzes the feedback and presents data-driven insights to inform business decisions and improve marketing and product strategies. Read more about Sonar

DeepTranscript is an automatic speech recognition provider for professionnals designed for large volumes and high accuracy. Let's collect all data available in conversations, talks, interview with our plug and play API. Read more about DeepTranscript

Intelligent CX Analytics to understand why your NPS drops Read more about Clootrack

Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels. Read more about Verint Experience Management

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. Read more about Prodigal

Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings. Read more about Stratifyd

Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files. Read more about Contact Cubed

Tethr is a speech analytics software designed to help contact centers and various business teams such as sales, marketing, IT and finance, among others leverage artificial intelligence (AI) technology to convert customer interactions via phone calls, chats or emails into actionable insights. Read more about Tethr

Verint® Speech Analytics™ is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns. Read more about Verint Speech Analytics

Contexta360 is an online platform for analyzing speeches and customer telephone interactions. Speech recognition, natural language processing (NLP), and AI are used to automate the analysis of spoken words. The core module enables organizations to manage and interact with other modules within the software. Read more about Contexta360

Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions. Read more about Fonetik

Voci is a cloud-based and on-premise speech analytics software designed to help businesses gain insights into voice data using AI technology and deep learning algorithms. It lets teams transcribe large volumes of audio into analyzable text via high-speed DDR4 SDRAMs. Read more about Voci

Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels. Read more about Alvaria Engagement Analytics